Effective Date: 01 July 2026

Welcome to Fintech India Services (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit www.fintechindiaservices.id or use our financial facilitation services.

By accessing our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein, subject to applicable law.

1. Introduction

Fintech India Services is an RBI-authorized Direct Selling Agent (DSA) that facilitates financial products and services offered by banks, NBFCs, insurance companies, and other regulated financial institutions.

We value your trust and are committed to safeguarding your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), applicable RBI guidelines, the Information Technology Act, 2000, and other relevant regulations.

2. What Information Do We Collect?

Depending on the services you request, we may collect the following information:

Personal Information

  • Full Name
  • Date of Birth
  • Gender (where applicable)
  • Mobile Number
  • Email Address
  • Residential Address
  • City and State
  • PIN Code

Identity Information

  • PAN
  • Aadhaar (where legally permitted and with your consent)
  • Passport (for NRIs)
  • Driving Licence
  • Voter ID
  • Other KYC documents as required by lending institutions

Financial Information

  • Monthly Income
  • Employment Details
  • Employer Name
  • Business Information
  • Bank Statements
  • Salary Slips
  • Income Tax Returns
  • Credit Score (where authorized)
  • Existing Loans and Liabilities

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referring Website
  • Cookies and Analytics Data

Documents

You may voluntarily upload documents required for loan or insurance processing, including identity proofs, address proofs, income proofs, photographs, and supporting financial documents.

3. How Do We Use Your Information?

We use your information to:

  • Process loan and insurance enquiries.
  • Verify your identity.
  • Assess eligibility through our partner institutions.
  • Share applications with banks, NBFCs, insurance companies, and authorized service providers.
  • Respond to your enquiries.
  • Provide customer support.
  • Improve our products and services.
  • Prevent fraud and unauthorized activities.
  • Meet legal and regulatory obligations.
  • Conduct internal analytics and business reporting.
  • Send service-related communications.
  • Provide updates about products or services where you have consented or where permitted by law.

4. Will Your Information Be Shared with Anyone?

Your information may be shared only where necessary and in accordance with applicable law.

We may share your information with:

  • Banks
  • NBFCs
  • Insurance Companies
  • Credit Information Companies (where authorized)
  • KYC Verification Agencies
  • Technology Service Providers
  • Payment Service Providers (where applicable)
  • Legal and Regulatory Authorities
  • Government Authorities when required by law
  • Professional Advisors and Auditors under confidentiality obligations

We do not sell your personal information to third parties.

5. Consent for Communications and DND Override

By submitting your enquiry through our website, forms, WhatsApp, telephone, advertisements, or any other channel, you expressly authorize Fintech India Services and its authorized representatives to contact you regarding your enquiry or related financial products through:

  • Phone Calls
  • SMS
  • WhatsApp
  • Email
  • Push Notifications
  • Other electronic communication channels permitted by applicable law

This authorization applies even if your mobile number is registered under the National Do Not Disturb (DND) Registry, to the extent permitted for communications relating to your enquiry or consented services.

You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect processing already carried out or communications required for servicing existing requests or complying with legal obligations.

6. Cookies Policy

Our website uses cookies and similar technologies to:

  • Improve website functionality.
  • Remember user preferences.
  • Measure website performance.
  • Analyze visitor behaviour.
  • Enhance user experience.
  • Improve website security.

You may control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

7. How Do We Keep Your Information Safe?

We implement reasonable technical, administrative, and organizational safeguards designed to protect your information from unauthorized access, alteration, disclosure, misuse, or loss.

These measures may include:

  • SSL encryption for data transmission
  • Secure servers
  • Access controls based on business need
  • Password protection
  • Periodic security reviews
  • Monitoring for unauthorized access

While we take appropriate precautions, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

8. Do We Collect Information from Minors?

Our website and services are intended only for individuals who are at least 18 years of age and legally competent to enter into financial agreements.

We do not knowingly collect personal information from minors. If we become aware that personal information of a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information.

9. Consent Validity, Retention, and Auto-Purge

We retain personal information only for as long as reasonably necessary to:

  • Process your enquiry.
  • Provide requested services.
  • Meet contractual obligations.
  • Comply with applicable legal, regulatory, tax, accounting, audit, and record retention requirements.
  • Resolve disputes and enforce our legal rights.

When your information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our internal retention policies and applicable law.

Where technically feasible and consistent with legal obligations, obsolete personal data will be periodically removed from active systems.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request updating of incomplete information.
  • Request deletion where legally permissible.
  • Withdraw consent, where processing is based on consent.
  • Raise concerns regarding the handling of your personal information.

Requests will be processed in accordance with applicable legal and regulatory requirements.

11. Grievance Officer (DPDP Act, RBI and TRAI Related Queries)

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer

Name: Eswar D

Designation: Grievance Officer

Email: info@fintechindiaservices.id

Phone: +91 97401 30878

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

We will endeavour to acknowledge and address grievances within the timelines prescribed under applicable laws.

12. Third-Party Websites

Our website may contain links to third-party websites operated by banks, NBFCs, insurance companies, or other organizations.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of such websites independently.

13. International Data Transfers

If your information is processed or stored using service providers located outside India, appropriate safeguards will be implemented in accordance with applicable legal requirements.

14. Updates to This Privacy Notice

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology.

The revised version will be published on this page along with the updated “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

Fintech India Services

Website: www.fintechindiaservices.id

Email: info@fintechindiaservices.id

Grievance Email: info@fintechindiaservices.id

Phone: +91 97401 30878

Business Address: No 253 OMER LAYOUT DODDA BANASAWADI BANGALORE 560043